User Service Agreement (Global Compliance Upgraded Edition)

This User Service Agreement is concluded between us (the “R&D Team”, “we”, “our”, or “us”), as a professional mobile application development entity, and you (the “user” or “you”). It applies to your download, installation, and use of all mobile applications we publish globally through App Store, Google Play, and other compliant distribution channels.

Our app products may use a dual monetization model combining IAA (in-app advertising monetization) and IAP (in-app purchase). By downloading, installing, or using our app products, you confirm that you have fully read, understood, and voluntarily accepted this agreement and the associated Privacy Policy. The terms are complete and inseparable.

Part II: User Service Agreement (Global Compliance Upgraded Edition)

1. General Provisions

1.1 Legal Nature and Applicability. This agreement governs your use of our app products and related services (collectively, the “Services”). It applies globally and is aligned with applicable laws, app distribution platform terms, and monetization platform requirements, including but not limited to relevant cybersecurity, e-commerce, and consumer protection frameworks.

1.2 Acceptance of Terms. Your download, installation, or use of our app products constitutes your complete understanding and acceptance of this agreement, the Privacy Policy, and any in-app rules (including ad rules and in-app purchase rules). If you do not agree with any part, do not use our app products.

1.3 Agreement Updates. We may update this agreement based on legal developments, platform policy changes, monetization requirements, service optimization needs, and regulatory obligations. Updated terms will be notified through in-app popups, push notifications, or announcements. Continued use after effective updates constitutes acceptance where legally permitted.

2. Service Content and Scope

2.1 Core Services. We provide all functional services of the app products, including daily utility and efficiency-oriented scenarios, and we continuously optimize service quality and stability.

2.2 Monetization-Related Services.

• IAA Advertising Services: Compliant ad formats may include app-open/splash ads, interstitial ads, banner ads, rewarded video ads, and native ads. Ad content is provided by third-party monetization partners and reviewed according to applicable policy requirements. You may disable certain ad personalization options in settings where available; disabling ad personalization may affect availability of some free features depending on product design.
• IAP Services: Paid features and value-added services (for example premium features, ad removal, storage expansions, or specialized modules) are purchased via App Store, Google Play, or other applicable channels. Payment rules and refunds follow the platform’s official policies. We do not directly store your full payment credentials.

2.3 Additional Services. Services may include customer support, troubleshooting, version updates, feature optimization, and user guidance.

2.4 Service Limitations. We may temporarily limit or suspend certain services based on server load, risk control, compliance needs, or regulatory requirements. We will provide prior notice where feasible. Some services may be unavailable in certain regions due to local law or platform constraints.

3. User Rights and Obligations

3.1 User Rights.

• You may use compliant services under this agreement and enjoy stable service experience.
• You may submit suggestions and feedback regarding product features and service quality.
• You may enjoy privacy and security protections defined in this agreement and applicable law.
• You may request refunds for eligible IAP transactions in accordance with platform policies.
• You may delete your account or uninstall the app to terminate service usage.

3.2 User Obligations.

• You must comply with this agreement, the Privacy Policy, app rules, and applicable laws, and follow app-store and monetization platform requirements.
• You must not use the app for malicious traffic, fraudulent activity, illegal content distribution, or infringement of rights such as privacy and intellectual property.
• You must not tamper with code, crack permissions, bypass payment restrictions, or use unauthorized plug-ins/scripts/tools to interfere with app operation.
• You must keep account credentials and devices secure and promptly notify us if theft/loss is suspected.
• You must provide truthful and complete information where submission is required.
• Minors must use services with guardian consent where required by applicable law.
• You may not transfer, rent, lend, or commercially exploit our services without written authorization.

4. Our Rights and Obligations

4.1 Our Rights.

• We may provide, optimize, update, add, remove, or adjust app features based on compliance, user needs, and operational requirements.
• We may monitor and review usage behavior for security and compliance; violations may lead to warning, feature restriction, suspension, account termination, or content/data removal as lawful and necessary.
• We may process personal information according to the Privacy Policy to provide services, support monetization operations, and satisfy compliance obligations.
• We may display compliant ads (IAA) and set or adjust IAP pricing/content with proper notice where required.
• We may temporarily suspend or terminate service due to force majeure, infrastructure failures, legal requirements, or risk controls.
• We may pursue legal remedies for violations of this agreement and cooperate with competent authorities.

4.2 Our Obligations.

• We strive to provide stable, compliant, and high-quality services and reduce failures and interruptions.
• We protect personal information security according to the Privacy Policy and applicable global/local laws and standards.
• We review third-party advertising content and remove non-compliant content when identified.
• We assist with eligible refund workflows according to app-store policies.
• We provide customer support channels and respond to inquiries, feedback, and complaints in a timely manner.
• We regularly update app versions to patch vulnerabilities and improve functionality and user experience.
• We provide transparent disclosures about product functions, service scope, monetization modes, and agreement terms.
• We accept lawful supervision and audits by competent authorities and perform compliance rectification when required.

5. Monetization Supplementary Terms (IAA + IAP)

5.1 IAA Advertising Terms.

• Ad Sources: We may integrate compliant third-party ad networks and mediation layers, including but not limited to Google AdMob, Google Ad Manager, Meta Audience Network, Unity Ads, AppLovin MAX, ironSource, Mintegral, Pangle, Liftoff (Vungle), Chartboost, InMobi, Smaato, Start.io, Moloco, and other lawful partners depending on app version and region.
• Ad Display Forms: Ads may appear as app-open/splash, rewarded video, interstitial, banner, and native ads. We endeavor to ensure ad integration does not break essential usability.
• Ad Data: Impression/click/conversion data may be collected and processed by ad partners according to their privacy policies and applicable law. We contractually require minimization and lawful processing boundaries.
• Ad Liability: If ad content is illegal, deceptive, or non-compliant, responsible third-party advertisers/platforms bear corresponding liability. We will assist users with reporting and rights protection, remove violating creatives, and strengthen review controls.

5.2 IAP Terms.

• Purchase Flow: In-app purchases are processed by designated distribution/payment channels such as App Store and Google Play.
• Pricing and Validity: Prices are displayed in-app and may vary by region, currency, or campaign. Validity periods are displayed for applicable subscriptions/features.
• Refunds: Refund decisions follow official policies of the corresponding distribution/payment platform. We assist with eligible applications where possible.
• Paid Entitlement Protection: Once purchased, we protect your lawful paid entitlements during the validity period. If service interruption is caused by product faults, we will repair promptly and may offer entitlement extension or refund assistance subject to actual conditions.

6. Service Suspension and Termination

6.1 Suspension. Services may be temporarily suspended for maintenance, upgrades, compliance checks, force majeure, or regulatory requirements. We provide notice where feasible and attempt to minimize downtime.

6.2 Termination.

• You may terminate usage by uninstalling the app or deleting your account at any time.
• If you violate this agreement, applicable law, or platform requirements, we may terminate service and account access and take related measures under law and policy.
• If operations are discontinued due to business, legal, or regulatory reasons, we will provide advance notice (for example 30 days where feasible) and handle data and remaining paid rights according to law and policy.

7. Intellectual Property

7.1 Ownership. All intellectual property rights in our app products and services, including but not limited to source code, interface design, logos, textual content, and functional algorithms, belong to us or lawful rights holders, and are protected by applicable laws.

7.2 User-Generated Content. Content you create/upload in the course of use remains your property where applicable, while you grant us a limited, non-exclusive, necessary license to process such content only for service provision and product optimization, not for unauthorized commercial exploitation and not for violating your privacy rights. You may delete content according to available operation paths.

7.3 Infringement Prohibition. You may not use the app to infringe third-party intellectual property rights. If infringement occurs, you bear corresponding liability, and we may suspend/terminate services and cooperate with rights-protection procedures.

8. Dispute Resolution

8.1 Governing Law. This agreement is governed by the laws of the People’s Republic of China (excluding conflict-of-law rules), unless mandatory local law in your jurisdiction requires otherwise and prevails by law.

8.2 Resolution Method. Disputes should first be resolved through friendly negotiation. If negotiation fails, either party may bring proceedings before a court with jurisdiction at our domicile, unless mandatory local consumer law provides otherwise.

8.3 Continued Validity. During dispute resolution, non-disputed provisions remain effective and shall continue to be performed.

9. Miscellaneous

9.1 Severability. If any clause is held invalid, voidable, or unenforceable, remaining clauses remain effective.

9.2 Non-Waiver. Our failure or delay to exercise rights under this agreement does not constitute a waiver of such rights.

9.3 Notices. Notices and communications between you and us may be delivered through in-app announcements, push notifications, customer support channels, or other legally recognized methods, and are deemed delivered from the date of issuance under applicable rules.

9.4 Effectiveness and Termination. This agreement becomes effective when you download, install, or use our app products. Upon service termination and account deletion, this agreement terminates automatically, except provisions that by nature survive (including personal information retention obligations where legally required and liability/disclaimer clauses).

9.5 Contact for Questions, Feedback, Complaints, and Reports.

• Customer Service Email: contact@smartdatacloudhub.com
• Business Support Email: support@smartdatacloudhub.com
• Contact Address: Hoa Lac High-Tech Park, Hanoi, Vietnam